1. Information We Collect

OakWorks Jurupa Valley Towing collects information necessary to provide towing and roadside assistance services. This includes your name, phone number, location, vehicle information, and payment details. We collect this information when you call us for service, submit a quote request through our website, or interact with our team in person. We may also collect information about your service request, including the nature of the problem, pickup and drop-off locations, and any special instructions you provide.

2. How We Use Your Information

We use the information we collect to provide you with towing and roadside services, process payments, communicate with you about your service request, maintain records for business purposes, and improve our services. We may contact you to confirm appointment details, provide service updates, or follow up after your service is complete. We do not sell your personal information to third parties. We will never share your information for marketing purposes without your explicit consent.

3. Information Sharing

We may share your information with third parties only in the following circumstances: with service providers who assist us in operating our business, such as payment processors and dispatch software providers; with law enforcement or government agencies when required by law or to protect our rights and safety; with insurance companies if you file a claim related to our services; or with your consent for a specific purpose. Any third parties we work with are required to protect your information and use it only for the purposes we specify.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes physical security at our facilities, secure storage of records, and encryption of sensitive data transmitted over the internet. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials you use to access our online services.

5. Website and Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze how visitors use our site. Cookies are small data files stored on your device. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website. We may also use analytics tools to understand website traffic and user behavior, which helps us improve our online presence.

6. Your Rights and Choices

You have the right to access, correct, or delete your personal information. If you would like to review what information we have about you, request corrections, or ask us to delete your data, please contact us using the information provided below. You also have the right to opt out of marketing communications at any time. Please note that we may need to retain certain information for legal or business purposes even after you request deletion.

7. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically kept for a period of seven years in accordance with business and tax requirements. After this period, we securely dispose of records that are no longer needed.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on our website with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

OakWorks Jurupa Valley Towing

8175 Limonite Ave Suite K

Jurupa Valley, CA 92509

Phone: (951) 494-4028

Email: hello@jurupavalleytowservice.com